Contact
Contact iMintify
Questions about creating, minting or launching your NFT collection? We're here to help, reach the iMintify team or find a fast answer below.
How to reach iMintify
Email support
Message our support team with any question about your account, a collection or a deploy, we aim to reply fast.
Help & guides
Browse the blog and how-to guides for step-by-step answers on generating art, deploying contracts and minting.
Community
Join fellow creators and the Bored Ape community around iMintify to share drops, tips and feedback.
Business & agencies
Running client projects or a bigger launch? Get in touch about agency and brand use cases.
Before you contact us
Many questions are answered instantly in our FAQs and guides, how minting works, which chains we support, what things cost, and how ownership works. If you can't find it there, reach out and we'll get you sorted.
How quickly will I get a reply?+
We aim to answer support messages as fast as possible, typically within one business day.
Including your collection name or account email in the message helps us find your project and help you quicker.
Do you help with launches and client projects?+
Yes, agencies, brands and larger projects are welcome to reach out.
iMintify is built to deliver NFT launches without a blockchain team, so we're happy to talk through client work and bigger drops.
Where can I find quick answers?+
Check the FAQ sections across the site and the blog guides first.
Most 'how do I…' and pricing questions are answered there in detail, often faster than waiting on a reply.
What to include when you contact iMintify
The more context you give, the faster we can help. If your question is about a collection, include the collection name and the wallet address you used to deploy or mint. If you ran into an error, a screenshot or the exact error message saves a round of back-and-forth. For billing questions, the email address on your account is enough to pull up the details on our end.
If your question is about a failed transaction, note which chain you used and whether the transaction shows as pending or failed in your wallet. Gas-related failures look different from contract errors, and knowing which one you hit helps us point you to the right fix straight away.
Which channel fits your question
Not every question needs the same channel. General how-to questions are often answered faster in the guides or the community Discord, where other creators may have solved the same thing already. Support email works best for account-specific issues, billing, or anything that involves sharing private details. Business and agency enquiries should go through the dedicated contact route mentioned on this page so they reach the right person.
Technical errors
Include the chain, your wallet address and the exact error message. This lets us check the transaction and tell you whether it is a gas issue, a contract issue or something on our end.
Art generation questions
Mention whether you used the AI generator or the layer-based generator, and describe the step where you got stuck. The guides cover both tools in detail and are a good first stop.
Smart contract and deploy questions
Tell us which contract type you chose and which network you deployed to. Include the contract address if the deploy went through but something looks wrong.
Billing and account access
Email us from the address linked to your account. For access issues, include any secondary email you may have used when signing up.
Response times and what to expect
Support messages are answered within one business day in most cases. During busy periods around large drops or new feature releases, it may take a little longer. You do not need to send a follow-up message if you have not heard back within a few hours. Duplicate messages slow down the queue for everyone, so one clear message with all the relevant details is the most effective approach.
Partnership and integration enquiries
If you represent a platform, marketplace or tool that would benefit from working with iMintify, the business contact route on this page is the right place to start. Describe what you are building and what you have in mind for a collaboration. We read every message and will follow up if there is a fit. Cold sales pitches for unrelated services are not something we respond to.
Can I contact iMintify about a collection I did not create myself?+
We can only make account or collection changes for the wallet or email address that owns the project. If you are helping a client, ask them to reach out directly or to add you as a collaborator first. This protects everyone involved.
What if my transaction failed and I still paid gas?+
A failed transaction means the network charged gas but the action did not go through. That gas goes to the network validators, not to iMintify, so we cannot refund it. We can help you work out why it failed and what to do differently on the next attempt.
Is there a phone number or live chat?+
There is no phone support or live chat at the moment. Email and the community Discord are the two ways to reach us. The Discord support channel is often the faster option for straightforward questions.
How do I report a bug or suggest a feature?+
Bug reports and feature suggestions are welcome by email or in the community Discord. For bugs, include the browser you are using, the steps that led to the issue and a screenshot if possible. Feature requests are read and passed to the product team.
Send us a message
Fill in the form and the iMintify team will get back to you.